FAQS

Questions about what it’s like to work together?

Here are some of the most common questions we get from families about therapy. If you don’t see your question answered below, contact us.

  • As a completely telehealth mental health counseling service, we do not have a physical location. We provide our counseling services through secure and confidential online video conferencing software, allowing our clients to receive high-quality counseling from the comfort and convenience of their own homes.

  • Online therapy, also known as teletherapy or telehealth, is a form of mental health counseling that is conducted through secure and confidential video conferencing software. Online therapy works in much the same way as traditional face-to-face counseling, but with the added convenience and accessibility of being able to connect with a licensed therapist from anywhere with an internet connection.

  • Unfortunately we do not offer in-person sessions at this time. We provide our counseling services through secure and confidential online video conferencing software, which allows our clients to receive high-quality counseling from the comfort and convenience of their own homes.

  • At our practice, we accept most major insurance plans. The cost of your counseling sessions will depend on your specific insurance plan and coverage. We recommend that you contact your insurance provider to inquire about your mental health benefits and coverage for counseling services. Once you have that information, we can work with you to determine your out-of-pocket costs for each session based on your insurance plan. We also offer a flat rate for those who forgo the use of their insurance.

  • Your first appointment will be a valuable opportunity to begin the process of addressing your mental health concerns.Discussing your history and goals, exploring your concerns, and assessing your needs are all part of the process in meeting with a licensed professional counselor.

  • The length of time someone should be in therapy varies based on their individual needs and goals. Some people may see significant improvements in a few sessions, while others may benefit from longer-term therapy.

  • Yes! We accept Superior Star Medicaid, TMHP, Cook, Parkland, Aetna, and BCBS

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